This $2,000 payment starts the support intake process for Microsoft Dynamics 365 Supply Chain Management.

Dynamics 365 Finance & Supply Chain Management support often requires review before work can be accepted because the issue may involve configuration, integrations, warehouse processes, master planning, production, data, ISVs, Microsoft support, or custom development.

Included intake scope:
– Support request review
– Current issue review
– Environment and module review
– Process area review
– Screenshot/error message review
– Priority review
– Recommended next step
– Support block or project scope recommendation

Common support areas:
– Procurement and sourcing
– Purchase orders
– Sales orders
– Inventory management
– Warehouse management
– Product information management
– Released products
– Item model groups
– Inventory posting questions
– Master planning questions
– Production control questions
– User troubleshooting
– Process review
– Basic configuration guidance
– Post-go-live stabilization support

Not included:
– Custom X++ development
– Power Platform development
– Full implementation work
– Data migration build
– ISV implementation
– Microsoft licensing
– Third-party software licensing
– Tax, legal, or accounting advisory services
– Emergency 24/7 support

Deposit terms:
– This is a support intake deposit
– Deposit is applied toward approved support work
– If the request fits standard support, Transform Pilot may apply the deposit toward a 20-hour support block
– If the request requires a larger project, Transform Pilot may recommend a separate quote
– If the request is outside Transform Pilot scope, the deposit may be refunded before support work begins

After payment, Transform Pilot will send an intake form to collect your Dynamics 365 Supply Chain support request, screenshots, error messages, environment details, process area, priority, and preferred working times.