The Dynamics 365 Supply Chain Support Block – 20 Hours gives your team prepaid support for Microsoft Dynamics 365 Supply Chain Management configuration, operational process questions, user issues, and troubleshooting.

This support block is designed for companies already using Dynamics 365 Supply Chain Management or actively working through operational stabilization.

This package is best for supply chain, operations, warehouse, procurement, planning, inventory, and production teams that need expert Dynamics 365 support without starting a full implementation project.

Included support areas:
– Procurement and sourcing
– Purchase orders
– Sales orders
– Inventory management
– Warehouse management review
– Product information management
– Released products
– Item model groups
– Inventory posting questions
– Master planning questions
– Production control questions
– Demand and supply planning questions
– Warehouse mobile device process questions
– Receiving, picking, packing, and shipping process review
– Inventory movement and adjustment questions
– Reservation, marking, and supply/demand questions
– User troubleshooting
– Error message review
– Process review
– Basic configuration guidance
– Post-go-live stabilization support

Not included:
– Custom X++ development
– Power Platform development
– Full implementation work
– Data migration build
– Large integration work
– ISV implementation
– Microsoft licensing
– Third-party software licensing
– Tax, legal, or accounting advisory services
– Emergency 24/7 support
– On-site support
– Managed services outside the purchased support block

Support block terms:
– Includes 20 prepaid support hours
– Effective rate: $300 per hour
– Time is tracked in 15-minute increments
– Unused hours expire 120 days after purchase
– Support is delivered remotely
– Support is delivered during standard business hours
– Resolution is not guaranteed within the purchased hours if the issue requires development, Microsoft support, third-party vendor support, integration work, or a separate project

For new customers, Transform Pilot may require a support intake review before work begins. If the request is outside standard support scope, Transform Pilot may recommend a separate project quote.

After payment, Transform Pilot will send an intake form to collect your Dynamics 365 Supply Chain support request, screenshots, error messages, environment details, process area, priority, and preferred working times.