The Business Central Support Block – 20 Hours gives your team prepaid Microsoft Dynamics 365 Business Central support for larger support needs, post-go-live help, finance process questions, reporting support, and configuration troubleshooting.

Included support areas:
– General ledger support
– Accounts payable support
– Accounts receivable support
– Bank reconciliation support
– Payment journal questions
– Sales invoice questions
– Purchase invoice questions
– Posting group review
– Dimension questions
– Financial reporting support
– Month-end close support
– User support
– Error troubleshooting
– Basic configuration guidance
– Back-office process support
– Post-go-live stabilization support

Not included:
– Custom development
– AL extension development
– Power BI report development
– Full implementation work
– Large data migration
– Warehouse implementation
– Manufacturing implementation
– EDI setup
– Payroll setup
– Microsoft licensing
– Third-party software licensing
– Tax, legal, or accounting advisory services
– Emergency 24/7 support

Support block terms:
– Includes 20 prepaid support hours
– Time is tracked in 15-minute increments
– Unused hours expire 120 days after purchase
– Support is delivered remotely
– Support is delivered during standard business hours
– Resolution is not guaranteed within the purchased hours if the issue requires development, Microsoft support, third-party vendor support, or a separate project

After payment, Transform Pilot will send an intake form to collect your Business Central support request, screenshots, error messages, and preferred working times.